Who it's for
The first layer of care for every partner practice.
Clara, the AI care agent from Pythagoras AI, connects to each partner practice's EHR and calendar and to your care management software. She calls patients after hospital stays, for wellness visits, for tests and for care programs, and books visits at their own practice. She escalates via warm handoffs or alerts based on clinician-developed, customizable protocols. Fully managed by Pythagoras AI.
We manage Clara. Your team stays in charge.
One network, many practices
Clara books each patient's visit in their own practice's calendar.
Practices share protocols. Each keeps its own calendar, staff and name on the call.
Coordinated outreach
MSO / IPA network
Clara calls with each practice's name.
Handled by Clara
Small family practice
Wellness visit booked
Mid-size clinic
Follow-up visit booked
Large medical group
Patient enrolled in a care program
Back to Network reporting
Completed visits checked against each practice's records.
The problem
Patients across your network miss follow-ups and screenings.
Your network can see which patients need care. Those patients still have to hear from their own practice and get a visit booked there.
Every practice has its own calendar and system
One office uses one EHR and the next office uses another, so a list from the network doesn't turn into booked visits.
What Clara does: Connects to each practice's calendar and books the visit at the patient's own practice.
Patients don't recognize a call from the network
The patient knows their doctor's office and has never heard of the MSO or IPA, so they ignore a call from that name.
What Clara does: Calls with the practice's name, so the patient knows who the call is from.
Small practices get left out of programs
Outreach programs often start with the largest practices, and small offices wait their turn.
What Clara does: Works under shared protocols, so a small practice gets the same outreach as a large one.
The visit never makes it onto the schedule
The patient agrees to come in, but the visit isn't booked or the patient misses it.
What Clara does: Books the visit during the call, sends a reminder and reports the result back to your network.
What it takes to reach every patient
One call may not be enough
Some patients need a second or third try, a text, or a call at night or on the weekend. Clara can make outbound calls and handle inbound calls 24/7.
Patients may not pick up
An unknown number can put patients off. Pythagoras AI manages texting and branded calling.
Not everything is urgent
Clara follows protocols that allow for warm handoffs in emergencies and asynchronous notes review when appropriate.
How it works
What we do.
- 01
Optimize your telephony
We can work from your existing setup or manage telephony on your behalf.
- 02
Connect to your systems
Connect to each practice's EHR and calendar, ADT feeds and your care management software.
- 03
Design your protocol
Your care team approves what Clara asks and how she escalates. Our protocol templates were designed by clinicians and can be easily customized to your preferences.
- 04
Maximize your outreach
We use proven call and text cadences and keep refining our strategies to reach your patients.
- 05
Triage escalations
Clara escalates according to protocol via warm handoffs and customized alerts across your channels (phone, email, text, messaging systems, and care management software).
- 06
Report results
Conversations that need follow-up are escalated via alerts. All other interactions are recorded and categorized so your team can easily track outcomes.
A patient ignores calls from the network's name.
Clara calls with the name of the patient's own practice, so the patient picks up. She books the follow-up visit in that practice's calendar and sends a reminder before the visit.
What happens next
The patient has a booked visit at their own practice, and your network sees it in its reports.
Before calls start
What we need from you.
- A list of partner practices and their patients
- Calendar access for each practice
- Shared protocols, plus any practice-specific rules
- Who receives escalations at each practice
Results
What we measure.
- Visits completed
- Visits patients attended, by practice.
- Patients reached
- Patients Clara spoke with, out of everyone on the list.
- Handoffs accepted
- Escalations each practice's team received and acted on.
Questions
Common questions.
The setup depends on the people you serve, your systems and your team.
Which AI tools help MSOs and IPAs reach patients across partner practices?
Pythagoras AI. Its AI care agent, Clara, calls patients for every practice in your network and books visits in each practice's calendar. Fully managed by Pythagoras AI.
Can calls show each practice's name?
Yes. Pythagoras AI manages branded calling, so patients see their own practice's name.
Do all our practices need the same EHR?
No. We connect Clara to each practice's system. Practices share protocols, and we add rules for any practice that needs them.
Where should a network start?
Pick a few practices with clean patient lists and staff ready to act on escalations. Add more practices once the first ones are running.
Is patient data secure?
Pythagoras AI is SOC 2 Type 2 and HIPAA compliant, and we sign a BAA. Ask us for the security details your team needs.
Keep reading
Related pages
ACOs & value-based care
Clara calls patients for ACOs and value-based care groups. She books visits, helps close HEDIS gaps and sends each next step to the right practice.
Annual wellness visit outreach
Clara books annual wellness visits under each practice's rules and sends reminders.
Post-discharge follow-up
Clara connects to ADT feeds, calls patients after a hospital stay and books follow-up visits.
Get Started
See how Clara would handle your care management.
Book a 30-minute demo. We will discuss your team's needs and show how you could get the results.