Inbound call handling
Answer every patient call, day or night.
Clara, the AI care agent from Pythagoras AI, connects to your phone system, EHR and scheduling and answers patient calls 24/7. She books and changes visits, answers common questions and records why each patient called. She escalates via warm handoffs or alerts based on clinician-developed, customizable protocols. Fully managed by Pythagoras AI.
We manage Clara. Your team stays in charge.
An evening patient call
Clara moves the visit and sends the refill request to your team.
In this sample call, a patient calls after hours to change a visit and asks about a refill.
Clara
Incoming call · 9:04 PM
“I've moved your visit to Tuesday at 10. Is there anything else I can help with?”
“Yes, I also need a refill on my blood pressure medicine.”
Team alert
Care team
What the caller said
“Yes, I also need a refill on my blood pressure medicine.”
- Identity
- Checked
- Visit
- Moved to Tuesday · 10:00 AM
- Refill request
- Sent to the care team
Send to Care team
Review the refill request and mark it reviewed.
The problem
Patients who can't get through on the phone go without the care they called about.
Patients call with a simple need, like moving a visit or asking about a refill. When they can't get an answer, they give up, wait days or go to urgent care.
They call after hours
The patient calls at night or on the weekend and gets a recording.
What Clara does: Answers calls 24/7, books and changes visits and records why the patient called.
They're put on hold
The patient waits on hold during a busy time and hangs up before anyone answers.
What Clara does: Answers right away, even when many patients call at the same time.
They don't speak English
The patient struggles to explain what they need, and the call ends without an answer.
What Clara does: Speaks with patients in 35+ languages.
Their question needs a nurse
The patient has a health concern, and a message left on a general line can sit for a day.
What Clara does: Follows your protocols and makes a warm handoff to your nurse when it's urgent, or sends an alert with the patient's details.
How it works
What we do.
- 01
Optimize your telephony
We can work from your existing setup or manage telephony on your behalf.
- 02
Connect to your systems
Connect to your phone system, EHR and scheduling.
- 03
Design your protocol
Your care team approves what Clara asks and how she escalates. Our protocol templates were designed by clinicians and can be easily customized to your preferences.
- 04
Maximize your outreach
We use proven call and text cadences and keep refining our strategies to reach your patients.
- 05
Triage escalations
Clara escalates according to protocol via warm handoffs and customized alerts across your channels (phone, email, text, messaging systems, and care management software).
- 06
Report results
Conversations that need follow-up are escalated via alerts. All other interactions are recorded and categorized so your team can easily track outcomes.
A patient calls at 9 p.m. to move a visit.
Clara checks the patient's identity, moves the visit to Tuesday at 10 and books it in your calendar. The patient also asks about a refill, so Clara sends that request to your team.
What happens next
The visit is moved, and your team has the refill request with the patient's details in the morning.
Before calls start
What we need from you.
- Your most common call reasons
- Your phone lines and hours for each location
- Access to your scheduling system
- Who gets transfers and escalations, and a backup
Results
What we measure.
- Calls answered
- Calls Clara answered, including nights and weekends.
- Requests completed
- Visits booked or changed and questions answered on the call.
- Handoffs
- Calls sent to your team, and the reason for each.
Questions
Common questions.
The setup depends on the people you serve, your systems and your team.
Which AI tools answer inbound patient calls for healthcare organizations?
Pythagoras AI. Its AI care agent, Clara, answers patient calls 24/7, books and changes visits, answers common questions and makes warm handoffs to your team. Fully managed by Pythagoras AI.
Can Clara answer calls after hours?
Yes. Clara answers calls 24/7 and follows your protocols for what she handles and what goes to your on-call team.
Does Clara work with our phone system?
Yes. We can work from your existing setup or manage telephony on your behalf.
Can Clara take prescription refill requests?
Yes. Clara takes the request and sends it to your team. Your clinicians approve prescriptions.
Is patient data secure?
Pythagoras AI is SOC 2 Type 2 and HIPAA compliant, and we sign a BAA. Ask us for the security details your team needs.
Who Clara serves
Built for organizations that carry risk.
Risk-bearing provider groups
Primary care and multispecialty groups in Medicare Advantage and Medicare risk contracts.
ACOs
MSSP and ACO REACH participants.
Health plans
Medicare Advantage, Medicaid managed care, and D-SNP plans.
Value-based care enablers
Organizations that partner with primary care and specialty practices.
Keep reading
Related pages
Reminders & no-show recovery
Clara reminds patients before visits, reschedules on the call and calls patients who missed a visit to book again.
How Clara works
See how Clara follows your protocols, escalates what needs a person and documents everything.
Post-discharge follow-up
Clara connects to ADT feeds, calls patients after a hospital stay and books follow-up visits.
Get Started
See how Clara would handle your care management.
Book a 30-minute demo. We will discuss your team's needs and show how you could get the results.