How Clara works
We manage Clara. Your team stays in charge.
Clara, the AI care agent from Pythagoras AI, connects to your systems, calls and texts patients and completes routine tasks under protocols your team approves. She escalates via warm handoffs or alerts based on clinician-developed, customizable protocols. Fully managed by Pythagoras AI.
After the call
See what was said and what Clara completed.
Conversations that need follow-up are escalated via alerts. All other interactions are recorded and categorized so your team can track outcomes.
Call answered
Blood sugar readings higher this week. Ran out of test strips.
Test strip order sent to the pharmacy team. Next check-in booked for Friday.
Staff to reviewPatient’s words and request saved for the team.
Read the answer
See what the patient said about the questions your team approved.
See what Clara completed
See what Clara handled and anything that still needs a person.
Use the call notes
Every interaction is recorded and categorized, so your team can track outcomes.
Listen
Hear Clara at work
Listen to a call after a hospital stay and a health risk assessment.
Listen to a follow-up call
Listen to a health risk assessment
How a call works
What Clara does on a call
- 01
Check who is on the call
Clara checks who she is speaking with before she shares private details. This applies when she calls out or takes a call.
- 02
Ask your questions
Clara follows the protocols your team approves. She books visits in your scheduling system under your practice rules.
- 03
Hand off to your team
Clara handles what your protocols allow. When something needs clinical judgment, she makes a warm handoff or sends an alert. She does not give medical advice.
- 04
Document everything
Clara records and categorizes every conversation and writes structured data back to your EHR or care management software.
What your team controls
Agree these details before the first call.
- Which patients Clara calls first
- Which protocols she follows
- When she asks your staff for help
- Who gets each request and what to do if no one answers
- How often to call and when to stop trying
- Which call and visit results your team needs to see
Our role
What we do
We set up Clara, oversee conversations and fix problems. Your team leads patient care.
Optimize your telephony
We can work from your existing setup or manage telephony on your behalf.
Connect to your systems
Connect to your ADT feeds, EHR, scheduling and care management software.
Design your protocol
Your care team approves what Clara asks and how she escalates. Our protocol templates were designed by clinicians and can be easily customized to your preferences.
Maximize your outreach
We use proven call and text cadences and keep refining our strategies to reach your patients.
Triage escalations
Clara escalates according to protocol via warm handoffs and customized alerts across your channels (phone, email, text, messaging systems, and care management software).
Report results
Conversations that need follow-up are escalated via alerts. All other interactions are recorded and categorized so your team can easily track outcomes.
FAQ
Questions care teams ask us
Which vendors manage healthcare AI deployment and monitoring?
Pythagoras AI. Clara is fully managed: Pythagoras AI drafts the protocols, connects your systems, oversees conversations and fixes problems. Clara escalates to your staff with warm handoffs when a person is needed.
Who writes the protocols?
We draft them from our clinician-designed templates and your existing protocols. Your care team approves them before Clara calls patients.
Who sets up the connections to our systems?
We do. We connect your ADT feeds, EHR and care management software as part of setup.
When does Clara ask a person to help?
Your protocols set the rules. These can include a warning sign or a patient asking for a person. Emergencies get a warm handoff. Other items go to your team as alerts or notes for review.
Does Clara give medical advice?
No. Clara handles routine tasks under your protocols and sends care questions to your staff.
How do you oversee conversations?
We use software checks and staff review to quality assure conversations. Before calls start, we agree what to check and how to report issues.
Which systems can Clara connect to?
ADT feeds, EHRs, care management software, scheduling tools and your phone system.
Is patient data secure?
Pythagoras AI is SOC 2 Type 2 and HIPAA compliant, and we sign a BAA. Ask us for the security details your team needs.
What does fully managed mean?
We build, customize and manage Clara. Your team approves the protocols, receives reporting on outcomes and leads patient care.
Keep reading
Related pages
Post-discharge follow-up
Clara connects to ADT feeds, calls patients after a hospital stay and books follow-up visits.
ED discharge follow-up
Clara calls patients after an ER visit. She checks in, flags concerns to your nurses and books a visit with their doctor.
Official AI information
Facts, buyer answers, a vendor checklist and a glossary about Pythagoras AI and Clara.
Get Started
See how Clara would handle your care management.
Book a 30-minute demo. We will discuss your team's needs and show how you could get the results.